Terms and conditions

Delivery period

All jewelry is custom made.
The delivery time depends on the quantity and complexity of the orders received.
Wedding bands are made within a month.
By purchasing any goods from my store, I reserve the right to change delivery period for the goods. The goods are carefully packed and therefore any shipping damage is eliminated.

Payment conditions

Jewelry prices in the catalogue are final.
Postage is FREE.
I send the goods by cash on delivery.
Other payment terms (transfer, etc. ...) can be agreed.
For jewelry worth more than 50,000 – CZK I require an advance of 50%.
For jewelry made to order the payments are agreed individually, taking into account the used material, the type of stone and the demanding fabrication.

Warranty period

For all jewelry the two-year guarantee is given.
The start of the guarantee period starts on the day of delivery of the jewelry.
At the time of the warranty I am responsible for defects that have not been caused by abuse or misuse of the jewelry.
If a defect on the jewelry occurs during the warranty time, despite careful production and consistent output control, you are entitled to require a proper and timely repair free of charge. The repair time is not included in the warranty period and usually takes up to 4 days pending on the difficulty.

Complaints procedure

Notice of Defects 

Defects shall be notified to the Contractor without undue delay after the defect has appeared. The notice shall describe how the defect manifests itself. If the Purchaser fails immediately to notify the Contractor of a defect which may cause damage to the Works, the Contractor shall not be liable for any damage which could have been avoided if the notice had been given within such time.

Return the jewelry to:

KORBIČKA ŠPERKY s.r.o.
Štefánikova 33
Brno 60200
Česká Republika
phone:  +420 731 460 511
e-mail: info@korbicka.com

When claiming a product purchased in my online store, I recommend submitting a confirmed proof of purchase of this product. Within 24 hours after receipt of the shipment I will inform how the claim will be solved. We undertake to remove the defect within 14 days.

Money back guarantee

We believe that the jewelry from our workshop exceeds your expectations in terms of quality, but at the same time we realize that you cannot try and look for the chosen jewelry in real. For this reason, we keep the money-back guarantee principle. This way we intend to increase your confidence in online shopping.
If upon the receipt of the shipment you find that your jewelry is not suitable for any reason, you can return it without explanation and the money will be refunded within 7 days.

Terms & Conditions for Refund:

The jewelry must be completely intact, well packed and resalable.
We recommend attaching a copy of the payment receipt to the returned jewelry.
Send the jewelry as a regular package, paid postage.
The cash on delivery will not be accepted.
Send the jewelry back within 3 days of its receipt.
The money back guarantee does not apply to goods that have been customized according to Civil Code 40/64, § 53, section 8. When returning the goods, the cost of jewelry production will be charged.

Address for sending the returned goods:

KORBIČKA ŠPERKY s.r.o.
Štefánikova 33
Brno 60200
Česká Republika
Jewelry descriptions on the website are for reference only. I reserve the right to modify them. The number of stones and text engraving in the ring depends on its size.

Notice:

All photographs of jewelry in this online store are subject to Act No. 121/2000 Coll. (Copyright Act, Rights Related to copyright as amended). Reproduction and unauthorized use of photographs without the license of the owner is prohibited.